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Dr Eunice Wong

General Practitioner

FRACGP, MBBS, Diploma in Child Health

Dr Eunice Wong is a highly experienced General Practitioner with over 20 years of clinical background in General Practice and Emergency Medicine. Having worked in hospitals and clinics across Melbourne, Adelaide, Cairns, and Hong Kong, she brings a wealth of medical knowledge to her patients.

Skills & Services Offered Dr Wong is highly skilled in performing in-clinic procedures and provides a comprehensive range of medical services, including:

Women’s Health: IUD insertions (including Mirena) and Implanon insertions
Skin Services: Comprehensive skin checks and management of skin conditions
In-Clinic Procedures: Iron infusions
Family Medicine: Dedicated children’s and women’s health care
Disease Management: Treatment of both acute illnesses and ongoing chronic conditions
Travel Medicine: Health advice and preparations for overseas travel

Approach to Care Dr Wong is a strong advocate for preventative care and frequently uses lifestyle improvements to help her patients achieve their best possible health outcomes.

Billing Policy

Dr Wong bulk bills (on week days):

Children under 16 years old
Patients over 65 years old who hold a valid Pension Concession Card

Languages Spoken:

English
Mandarin (Fluent)

Clinics
GP Services
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We are a Mixed Billing Clinic

Most consultations and procedures have a payment on the same day as the consultation. The consultation fees estimated below may vary depending on the appointment type, duration and/or complexity. The “Gap” amount indicates the out-of-pocket cost after the Medicare rebate is reimbursed back to the patient’s bank account.

Please note that results are NOT given over the phone by admin staff. An appointment is required to review your results with the doctor. This is to ensure confidentiality of the patient’s health record, as well as to plan any further management if necessary.

Weekday Consultation Fees
(Monday to Friday)

Standard Consultation (Level B)
Fee: $90.00 – Rebate: $43.90 – Gap: $46.10

Long Consultation (Level C)
Fee: $145.00 – Rebate: $84.90 – Gap: $60.10

Prolonged Consultation (Level D)
Fee: $280.00 – Rebate: $125.10 – Gap: $154.90

Weekend Consultation Fees
(Saturdays)

Standard Consultation (Level B)
Fee: $100.00 – Rebate: $43.90 – Gap: $56.10

Long Consultation (Level C)
Fee: $155.00 – Rebate: $84.90 – Gap: $70.10

Prolonged Consultation (Level D)
Fee: $290.00 – Rebate: $125.10 – Gap: $164.90

Bulk Billing Eligibility Criteria*
(Monday to Friday)

– Patients under 16 years old
– Patients over 65 years old with a valid Pensioner Concession Card

* Important Note: The above bulk billing criteria is only applicable during the week (Mon-Fri).
Weekend fees apply to ALL patients.

Doctor Update: From May 13th 2024, Dr Marcus Sim and Dr Pamela Wu will transition to private billing for ALL patients.
Mixed billing is still available for patients who see other GPs in the clinic.

New Patients
All new patients require a long appointment (approx. 30mins) for their first appointment at our clinic.

“No-Show” and Late Cancellation Fee Policy
There is a fee of $50.00 (+GST) for any “no-shows” (missed appointments) and
late cancellations (within 24 hours of appointment).
If there is a need to cancel or move your appointment, please contact the clinic ASAP.
This is important as your appointment may be able to be given to someone else in need.

Procedure Fees
Procedures will incur an out-of-pocket cost. This will depend on the type of procedure. Procedures include suturing wounds, plastering for fractures, implanon insertion/removal, skin excisions/biopsies, certain wound dressings and iron infusions.

** Update History: Our Practice Fee Policy was last updated in Jan 2026. **

Dr Eunice Wong

FRACGP, MBBS, Diploma in Child Health

Dr Eunice Wong has been in Melbourne for over a decade and she has over 20 years of clinical experience in various specialities, including General Practice and Emergency Medicine, in many different hospitals and clinics in Melbourne, Adelaide, Cairns and Hong Kong. Dr Wong is a Fellow of the Royal Australian College of General Practitioners (RACGP). She is skilled in all General Practice areas including women’s and children’s health, acute & chronic disease and skin issues, travel medicine, and her goal is to help her patients to achieve the best health possible.

Practice Information Flyer

Information Sheet for Patients

Welcome to Medical for Everybody Aspendale Gardens

We hope that we are able to look after your needs and help you to achieve a full and healthy life as you attend our fully accredited practice. Please feel free to speak to any staff member or doctor about ideas or changes that you feel would improve the care that we give you.

Mission and Values

We aspire to delivering quality medical, allied health services and information to individuals and the community to improve health outcomes. We embrace and deliver evidence-based healthcare. We work to the highest possible standards to achieve quality outcomes based on best practice. We act with honesty, openness and fairness. We respect each other, the needs of our patients and the community.

Services Provided

General check-ups
Children’s health including immunisations
Women’s health including pap smears, pregnancy care and contraception services
Aged care including health assessments and chronic disease management plans
Skin checks including skin lesion removals
Travel advice and travel vaccinations
COVID-19 vaccinations and booster shots

Doctor and Allied Health Team

Dr Marcus Sim

FRACGP, MBBS, BBiomedSci, BSci (Hons), DCH

Dr Marcus Sim graduated from the University of Sydney (School of Medicine) in 2012. He has worked in various hospitals in NSW, however returned his hometown of Melbourne where he completed my Fellowship Training in Specialist General Practice in 2018 along with a Diploma in Child Health (University of Sydney). Prior to this Marcus was working as a scientist at the Murdoch Children’s Research Institute based at the Royal Children’s Hospital (Melbourne). Marcus enjoys building a strong doctor-patient relationship through mutual respect and shared decision making. He has an interest in Men’s Health, Adolescent Health and Mental Health. Marcus has been trained in minor skin procedures and Implanon insertion/removal.

In Marcus’ spare time he enjoys chasing after his 2 sons, watching Liverpool FC and sharing his love of board games.

Dr Eunice Wong

FRACGP, MBBS, Diploma in Child Health

Dr Eunice Wong has been in Melbourne for over a decade and she has over 20 years of clinical experience in various specialties, including General Practice and Emergency Medicine, in many different hospitals and clinics in Melbourne, Adelaide, Cairns and Hong Kong. Dr Wong is a Fellow of the Royal Australian College of General Practitioners (RACGP). She is skilled in all General Practice areas including women’s and children’s health, acute & chronic disease and skin issues, travel medicine, and her goal is to help her patients to achieve the best health possible.

Dr Pamela Wu

FRACGP, MBBS, BMedSc, DCH

Dr Pamela Wu has an interest in Child, Adolescent and Women’s Health with a focus on Preventative Medicine via regular health checks and working with her patients to encourage a healthy lifestyle. Pamela graduated from the University of Melbourne in 2008, training in Bendigo, the Austin and Northern Hospitals before completing her Fellowship in Specialist General Practice and a Diploma in Child Health (University of Sydney). Pamela have substantial experience in minor skin procedures, skin checks and Implanon insertion/removal. To unwind, Pamela loves taking walks with her dog, improving her cooking skills and discovering new destinations.

Dr Jessica Dhir

FRACGP, MD (OB/GYN), MBBS

Dr Jessica Dhir has been providing specialist General Practice Care in Aspendale Gardens since 2012. She attained her Fellowship in Specialist General Practice in 2010. Originally Jessica trained as an Obstetrician/Gynaecologist, completing her training in 1998. However, during her time in Australia, she grew to love caring for families and pursued General Practice, gaining experience working all over Victoria before gaining the Fellowship in Specialist General Practice. Jessica is specialized in all aspects of General Practice, with an interest in Women’s and Children’s Health with a focus on Weight Loss Medicine. Jessica is skilled in minor skin procedure and Implanon insertion/removal. Jessica is fluent in Hindi and Punjabi.

Jessica loves cooking and singing, as well as spending time chasing around her three almost adult children and the cutest dog in the world, Romeo.

Dr Rodney Poon

FRACGP, MBBS

Dr Rodney Poon has over 35 years experience as a General Practitioner. Dr Poon was the practice owner of Long Beach Medical in Chelsea Heights and joined the team at Medical for Everybody in late 2021. Dr Poon brings with himself a vast knowledge of medicine and thoroughly enjoys guiding his patients to better health.

Outside of general practice Rodney enjoys all things to do with the arts and derives particular enjoyment from listening to the Rolling Stones.

Andrew White (Podiatrist)

BPod SMA MBA

Andrew has been working in private practice for over 12 years with most of his time spent in sports medicine clinics. He has worked closely with sports medicine professionals to help keep and maintain his patients active and healthy. He is experienced in all facets of podiatry and has a particular interest in resolving chronic heel pain. Andrew has additional qualifications in dry needling and acupuncture and uses them widely to help treat soft tissue injuries. He also treats many ingrown toenails – performing nail wedge resections regularly, looks after feet affected by diabetes, and treats all other nail and skin concerns.

Steffie Lau (Dietitan)

APD

Steffie Lau is an accredited practising dietitian with over 10 years experience working with adults and children, successfully helping them in achieving their health goals. She graduated with a Bachelor of Nutrition and Dietetics at Deakin University in Melbourne and completed further training in paediatric nutrition with a Certificate in Paediatric Nutrition and Dietetics from the Royal Children’s Hospital. Her area of speciality includes weight loss, emotional eating support, gut health, diabetes, heart disease, underweight, vegetarianism, veganism and fussy eating.

Steffie believes in a client centred approach and knows the importance of setting individual health goals. She regards herself as a highly motivated person who is resourceful and dedicated in helping of children, young people and adults to understand, manage and assimilate a therapeutic diet into their lifestyles. She is enthusiastic about supporting clients on their health journeys and encouraging attainable lifestyle changes with significant proven results.

Administration & Receptionist Team

Lyn, Roslyn, Jonathan, Belinda and Emily are our administration staff who are always working hard at the front desk and behind the scenes to support our patients and clinical staff.

Practice Hours

Monday: 9.00am – 5.00pm

Tuesday: 8.00am – 5.00pm

Wednesday: 9.00am – 5.00pm

Thursday: 8.00am – 5.00pm

Friday: 8.00am – 5.30pm

Saturday: 9.00am – 12 noon

Sunday: Closed

Appointments

Consultation is by appointment only and can be made by calling 9590 9955, through our website med4everybody.com.au and via email: receptionag@med4everybody.com.au, or through HotDoc.

Urgent medical problems will be dealt with promptly. “Walk-ins” will be offered the next available appointment. Appointments are made at 15-minute intervals.

If you have a complex medical problem or require a procedure, please advise our reception and we will book a longer appointment.

Home visits are available in certain circumstances & only in limited areas.

After Hours Care

Patients required medical attention after hours are advised to contact the following resources

Home Visiting Doctor – 13 74 25
Nurse on Call – 1300 60 60 24
Victorian Poisons Information – 13 11 26
Ambulance – 000

Local Hospitals that have Emergency Departments

Sandringham Hospital (Public) 193 Bluff Road, Sandringham
Alfred Hospital (Public) Commercial Road, Prahran
Monash Medical Centre (Public), 246 Clayton Rd, Clayton
Royal Children’s Hospital (Public) 50 Flemington Rd, Parkville
Royal Victorian Eye and Ear Hospital (Public) 32 Gisbourne St, East Melbourne
Cabrini Hospital (Private), 183 Wattletree Rd, Malvern
Frankston Hospital (Public), 2 Hastings Road, Frankston
Dandenong Hospital (Public), 135 David St, Dandenong

Reminder System

This practice has a reminder system and has a policy of sending letters for preventative health measures. Please let the doctor or receptionist know if you do not wish to have this system in place for you.

Telephone Access

Doctors may be contacted by phone during surgery hours. A message will be taken by reception and will be left for the doctor. The doctor will generally return your call when available. In a genuine emergency, the receptionist will inform the doctor directly.

Fees and Billing

We are a mixed billing clinic, and bulk bill patients under 16 years of age, and patient over 65 years of age with an appropriate concession card.

Feedback and Complaints

Patient feedback on or services are always welcome. Patients also have the opportunity to register their complaints verbally to staff or in writing. Patients are also entitled to register a complaint with the office of the Health Services Commissioner:

Telephone (03) 8601 5200

Toll Free 1800 136 066

Fax no. 03 8601 5219

TTY no. 1300 550 275

Email: hsc@dhs.vic.gov.au

30th Floor, 570 Bourke St, Melbourne, Victoria, Australia 3000

Test Results

Correspondence related to the patient are treated confidentially, patients are advised to come and discuss their results with their Doctor. Results needing urgent appointments are given by the doctor. You will need an appointment for all results.

Repeat Prescription and Referrals

A repeat prescription and/or referral requires the doctor to monitor your health, assess your condition and make a medical decision. To fulfil our professional and ethical responsibilities, we request that patients consult with the doctor for this.

Emailing Correspondence

Under the Privacy Act and the Accreditation Standards, we are not legally allowed to send medical records, results, referrals, etc via email as emails are not encrypted and therefore not guaranteed to keep your personal and medical information safe and confidential. Email servers are usually located outside of Australia and we are not legally allowed to send medical information off-shore. In a truly urgent or emergency situation only, please contact the clinic and our receptionists will try to assist you. Correspondence will continue to be posted, faxed or collected from reception as per your request.

Change of Details

If your contact details have recently changed or you have received a new Medicare Card, please inform our receptionist on your arrival so we can update your details in our system.

My Health Record

Your records are a valuable and important resource for your health care. We follow the guidelines set out in the privacy legislation.

Privacy

This practice is bound by the Privacy act – 1988 and complies with health records act – 2001

Medical for Everybody Chirnside Park Fees

Medical for Everybody Chirnside Park is a Mixed Billing Clinic

Bulk billing for under 16 and pension card holders (Mon-Fri only)

We charge a no show and late cancellation fee. If there is a need to cancel or move your appointment, please contact the clinic prior to 24hrs of your appointment. This is important as your appointment may be able to be given to someone else in need. We charge a $50 no-show and late cancellation fee.

We are a mixed billing clinic, with a gap depending on the length of consult.
However, we do bulk-bill (no gap) children under 16 years old and patients with a valid Pensioner Concession Card.

Consultation Fees

Standard Consultation (Level B)
Fee: $80.00 – Rebate: $42.85 – Gap: $37.15

Long Consultation (Level C)
Fee: $130.00 – Rebate: $82.90 – Gap: $47.10

Prolonged Consultation (Level D)
Fee: $205.00 – Rebate: $122.15 – Gap: $82.85

Please note that there is no bulk billing on weekends consultations. ALL consults will have a gap fee to pay

The Gap is the out of pocket cost for a consultation. You will be charged the full fee, with the rebate automatically going back into your account on the day of the consult.

Procedures will incur an out of pocket cost which depends on the type of procedure.
Procedures include suturing wounds, plastering for fractures, implanon insertion/removal, skin excisions/biopsies, certain wound dressings and iron infusions.

Procedure Fees

Iron Infusions
Fee: $155.00 – Rebate: $82.90 – Gap: $72.10

Implanon Insertion*
Fee: $160.00 – Rebate: $34.50 – Gap: $125.50

Implanon Removal*
Fee: $170.00 – Rebate: $58.85 – Gap: $111.15
*Implanon Insertion/Removal = If both performed on the same day, full fee is $204.50 with rebate of $93.35.

Comprehensive Skin Check
Fee: $155.00 – Rebate: $82.90 – Gap: $72.10

Excisions/Biopsies
Estimation of $50-$150 gap above the Medicare Scheduled Rebate.
*Gap is dependant on number of excisions, appt duration and complexity.

If you have any questions, please contact our Reception Team on (03) 8727 0000.

Dr Sudee Vipulaguna

General Practitioner, Female

FRACGP, MBBS,DCH, AMC

Dr Sudee is a fellow of RACGP and obtained her Child Health Diploma at Westmead Hospital. She completed her Bachelor of Medicine and Surgery in Sri Lanka in 2008 and has worked in Queensland and in Melbourne as a General Practitioner for several years. She has 2 kids and her hobby is doing arts.

Dr Sudee enjoys all aspects of general practice including children’s health, chronic disease management, women’s health and men’s health.

Areas of Interest

Chronic disease management
Cervical screening
Immunisations
Men’s Health
Mental health
Paediatrics
Preventive health
Travel vaccinations
Women’s Health
Wound care

Languages Spoken

English
Sinhalese

Dr Sophie Sadr

Dr Sophie Sadr received her Medical Doctorate in Iran in 2009 and received her fellowship with the Royal Australian College of General Practitioners in 2018. She enjoys all aspects of general practice, although has a special interest in chronic conditions, mental health and counselling, women’s health, paediatrics, skin checks and acute injuries. In more recent years, Sophie has discovered a passion for cosmetic medicine which has led to further training in Aesthetic medicine. She has a keen aesthetic eye and believes strongly in achieving natural looking results.

Sophie is also a Registered Medical Acupuncturist. This has resulted in further options of management for her patients. Medicare rebate is available for acupuncture sessions due to additional training Dr Sophie completed through the Australian Medical Acupuncture College (AMAC). Sophie uses acupuncture for conditions, such as: musculoskeletal pain, headaches, migraines, women’s health pain, allergies, anxiety, sleeping problems, smoking cessation, as well as others.

Sophie is fluent in English and Farsi.

Sophie is at the practice Monday – Friday as well as the occasional weekend.

Medical for Everybody Templestowe Fees

We are a Mixed Billing Clinic

Medical for Everybody is a mixed billing clinic. Most consultations and procedures have a payment on the same day as the consultation.
The consultation fees estimated below may vary depending on the appointment type, duration and/or complexity.
The “Gap” amount indicates the out-of-pocket cost after the Medicare rebate is reimbursed back to the patient’s bank account.

Standard Consultation (Level B)
Fee: $90 – Rebate: $41.20 – Gap: $58.80

Long Consultation (Level C)
Fee: $130 – $180 – Rebate: $79.70 – Gap: $50.30 – $100.30

Extended Consultation (Level D)
Fee: $250 – $330 – Rebate: $117.40 – Gap: $132.60 – $212.60

New Patient Policy: New Patients require a Long Consultation (approx. 30-40min) for their first appointment.

Late Cancellation / No-show Policy: A fee of $50.00 applies for any missed/no-shows to booked appointments.

Please call our reception team on (03) 8727 0040 if you have any questions.

Jennie Ballard

Paediatrics (fussy eating, intolerances/sensitivities and failure to thrive issues)
IBS/FODMAPs
Sports nutrition
General nutrition

Jennie is a very versatile dietitian who specialises in areas of paediatrics, FODMAPs, and elimination diet.

Jennie has been a dietitian for over 17 years, she has worked in a variety of settings in metropolitan and rural Melbourne, including community health, community rehabilitation (cardiac, pulmonary, and general rehabilitation) and hospitals. Jennie has also worked in private practice for over 10 years specialising in weight concerns, diabetes, gastrointestinal disorders, paediatric and sports nutrition.

Jennie is part of discover health and is based at the Chirnside Park location and is available for telehealth appointments from all other locations.

Dr James Mok

Dr James Mok has worked in the Shire of the Yarra Ranges for more than 18 years and has just joined the practice of Medical for Everybody.

Dr Mok acquired his Bachelor of Medicine / Bachelor of Surgery (MBBS) from the University of Melbourne.

James holds a fellowship of The Royal Australian College of General Practitioners (FRACGP). Additionally, he obtained three certificates which include a Certificate of Skin Cancer Medicine (CSCM), a Certificate of Dermoscopy (CD) and a Certificate of Women’s Health.

Dr Mok is a proficient doctor who believes listening to his patients and motivating them to improve their health is at the heart of how he practices medicine. He specialises in all aspects of family medicine and is particularly interested in Skin Cancer Diagnosis, Diabetes Management and Men’s Health.

James is multilingual and fluent in English as well as Cantonese.

Dr James Mok is available for consultation

9:00 am – 5:00 pm Monday, Tuesday, Thursday and Friday

Dr Marcus Sim

FRACGP, MBBS, BBiomedSci, BSci (Hons), DCH

In Marcus’ spare time he enjoys chasing after his 2 sons and 1 daughter, watching Liverpool FC and sharing his love of board games.

Dr Ming Chow - Paediatritian

Ming is a consultant paediatrician who has worked for a number of years in private paediatric practice, seeing children and teenagers with neurodevelopmental and behavioural disorders. He has been working with children and adolescents who have had difficulties with their attention, learning, early development, behaviour, socialisation and mood, helping with the diagnosis and management of their difficulties.

Ming trained as a general paediatrician and has an extensive experience, working in a variety of settings including Metropolitan, Rural and Regional centres, in both hospital and practice practice settings. Ming connects well with children and parents. He believes in a holistic approach to management, working collaboratively with parents, teachers, therapists, psychologists and other specialists to help identify and address the varied needs of the patient.

Ming will work with families, to help them understand the needs and issues their children may be experiencing, and provide them guidance of how they could best help their children. He believes in advocating for services and educational provisions which would help support the child as well as their families. He is passionate about seeing children and adolescents thrive in their personal, social and academic lives, in trying to help them meet their potential.

Tom Kerlin

Tom has 3 years in private practice Physiotherapy and previous experience in gym settings. He graduated from Physiotherapy at Charles Sturt University in 2018 and also comes to the practice with a background in Exercise and Sport Science. He has also developed an interest in how strength and conditioning and clinical exercise can play a role in lifelong health and rehabilitation.

James Taylor

Since graduating from La Trobe University in 2018 with a Bachelor of Health Sciences and a Masters in Physiotherapy, James has worked in private practice settings. He has worked with community-level sporting clubs, predominantly in the VAFA as well as in the VFL. This has fostered James’ passion for helping athletes of any level return from injury to the sport they love.

James has experience in treating various musculoskeletal injuries including lower limb injuries (hip/knee/ankle), neck and lower back pain, and sports related injuries. He can also treat TMJ (jaw pain) and vertigo.

After a paediatric rotation during university, James discovered an interest in helping children from as young as infants to adolescence to improve their quality of life. James has experience with a wide range of conditions in paediatrics. He can treat torticollis, plagiocephaly, gross developmental delays and growth-related conditions (Osgood Schlatter’s and Sever’s disease).

Lis Coffey

As a physiotherapist, Lis is passionate about treating a person holistically and not simply their physical presentation. She aims to work with clients to achieve their goals, collaborating with them long term towards their lifelong health.

Since graduating from Latrobe University in 2004, Lis gained experience in almost all areas of physiotherapy, including Community Health, Grade 2 Physiotherapist in Rehabilitation, Transition Care, Acute Wards, Women’s Health, ED weekend cover and Outpatients.

However, since 2016 she has worked as a Musculoskeletal Physiotherapist within Private Practices.

She has a strong emphasis on strength and conditioning alongside Clinical Pilates. She is trained as a GLA:D Physiotherapist and helped launch this OA program at the private practice clinic back in 2017, which continues to thrive.

Lis has a background in track and field athletics and distance running and enjoys competing and training with the Yarra Ranges team each week.

She also has four children under the age of 10 which keep her very busy.

Andrew White

Andrew White started at Medical for Everybody when the practice first opened as a purely after hours clinic in 2015. He has been working in private practice for over 12 years with all of his time spent in sports medicine clinics. He is experienced in all facets of podiatry and has a particular interest in resolving chronic heel pain.

Of note, he has been using extra corporeal shockwave therapy for 7 years with great effect in resolving plantar fasciitis and achilles tendonitis. This treatment is highly effective, doesn’t require injections and is performed onsite. Andrew has additional qualifications in dry needling and uses it widely to help treat soft tissue injuries.

Andrew also treats all patients with diabetes, problematic nails, and general foot concerns.

Dr Slavko Tokanovic

Dr Slavko Tokanovic studied at the University of Notre Dame (Sydney/Melbourne) and has worked at Alfred, Monash and Eastern Health. He travelled Australia and worked with the ADF as a medical officer for over 10 years whilst completing his training through RACGP. Dr Slavko holds a Masters of Traumatology and has developed interests in musculoskeletal medicine, veterans health, rural and travel medicine. Dr Slavko works part time at the practice and also speaks Serbian.

Dr Joel Ang GP

Joel is a dedicated GP with wide experience in medicine and surgery. He currently serves as a reservist medical officer with the Royal Australian Navy. Joel has worked as a lecturer and researcher in the Department of General Practice, The University of Melbourne. He was awarded the prestigious National Medicine Scholarship, from The University of Melbourne, over the 6 years of his combined medical and research degrees. As a Fellow of the Royal Australian College of General Practitioners, Joel is committed to providing optimal patient care.

Dr Rodney Poon

Outside of general practice Rodney enjoys all things to do with the arts and derives particular enjoyment from listening to the Rolling Stones.

Mask Reminder

Please continue to bring a mask with you to your appointment. They are still required to be worn whilst waiting in the medical clinic.

Thank you.

The Australian Privacy Act incorporates thirteen Australian Privacy Principles (APPs) that set out rules for the handling of personal information in the private sector. General practice is subject to stringent privacy obligations by virtue of handling health information.

Collection of Information:
It is necessary for us to collect and hold personal health information about you so that we may properly assess, diagnose, treat and be proactive in your health care needs.

Use and Disclosure of Information:
A patient’s’ personal health information is used or disclosed for purposes directly related to their health care and in ways that are consistent with a patient’s expectations. In the interests of the highest quality and continuity of health care this may include:
Sharing information with other health care providers from time to time – including treating doctors, pathology services, radiology services and other specialists outside this medical practice. This may occur through referrals to other doctors, or for medical tests and in the reports or results returned to us following the referrals.
Disclosure for medical register recording (e.g. pap smear or diabetes register).

In addition, there are circumstances when information must be disclosed without patient consent, such as –
Emergency situations.
By law, doctors are sometimes required to disclose information for public interest reasons, e.g. mandatory reporting of some communicable diseases.
It may be necessary to disclose information about a patient to fulfill a medical indemnity insurance obligation.
Provision of information to Medicare or private health fund, if relevant, for billing and medical rebate purposes.

In general, a patient’s health information will not be used for any other purposes without their consent. There are some necessary purposes of collection for which information will be used beyond providing health care, such as professional accreditation, quality assessments, clinical auditing and billing.

Information Quality:
Our goal is to ensure your information is accurate, complete and up to date. To assist us with this, please contact us if any details change.

Information Storage/Security:
We will take all reasonable steps to protect the security of the personal information that we hold. This includes appropriate measures to protect electronic materials and materials stored and generated in hard copy.

Access to Your Personal Information:
We will provide access by allowing you to inspect, take notes of or receive copies of printouts of personal information we hold about you. Request for access should be made in writing. To obtain access you will have to provide proof of identity to ensure that personal information is provided only to the correct individuals and that the privacy of others is not undermined.
A charge may be payable where this practice incurs costs in providing access. Please note – letters from Specialists or third parties to this practice remain the property of the author and access to these will need to be made via the author concerned.

This practice acknowledges the right of children to privacy of their health information.

Complaints:
If you have any complaints about our privacy practices or wish to make a complaint about how your personal information is managed please make your complaint in writing addressed to our Practice Manager. All complaints will be dealt with fairly and as quickly as possible.
A privacy complaint relates to any concern or dispute you have with our privacy practices as it relates to your personal information. This could include matters such as how personal information is collected, stored, used, disclosed or how access is provided.

For Medical Complaints the Health Services Commission may be contacted on 1800136066

Steffie Lau

Andrew White

BPod MBA SMA

Andrew has additional qualifications in dry needling and acupuncture and uses them widely to help treat soft tissue injuries.

He also treats many ingrown toe nails – performing nail wedge resections regularly, looks after feet affected by diabetes, and treats all other nail and skin concerns.

Dr Pamela Wu

FRACGP, MBBS, BMedSc, DCH

To unwind, Pamela loves taking walks with her dog, improving her cooking skills and discovering new destinations.

Dr Jessica Dhir

FRACGP, MD (OB/GYN), MBBS

Jessica loves cooking and singing, as well as spending time chasing around her three almost adult children and the cutest dog in the world, Romeo.

Ben Moore

Dr Ben Moore is a skilled and enthusiastic chiropractor who specialises in the treatment of neck pain, back pain, joint pain and headaches through a variety of soft tissue techniques, gentle chiropractic adjustments and rehabilitative exercises. As a keen sportsman, Ben has a particular interest in sports injury management and the rehabilitation of the spine.

Ben graduated with a Bachelor and Masters of Chiropractic from RMIT University, Melbourne and has previously worked as the official Chiropractor for the Melbourne Heart Football Club in the A-league. He is an active member of the Chiropractic & Osteopathic College of Australasia (COCA) and Chiropractic Australia (CA). Ben remains dedicated to updating his education by engaging in further training in a variety of different areas in order to provide his patients with the best possible care.

Renee Wilson

Renee has developed extensive experience during her time at The Victorian Rehabilitation Centre, one of Australia’s largest private rehabilitation facilities. She has delivered both group and individual exercise and lifestyle programs for Pulmonary and Cardiac rehabilitation, Type two Diabetes Mellitus, Osteoporosis and musculoskeletal injuries, Chronic Pain, Oncology and Neurological conditions such as Acquired brain injury, Parkinson’s, Multiple Sclerosis and Stroke.

Due to her experience and passion for lifestyle health Renee is perfectly equipped to tailor a program to ensure that you reach you health, lifestyle and fitness goals.

Dr Joel Ang - Dentist

Dr Joel Ang is a dual qualified medical doctor and dentist from the University of Melbourne. As a health professional practising both professions, he understands the importance of dental care and how it impacts one’s overall health. As such, he founded Dental For Everybody Chirnside Park, as a sister clinic to Medical for Everybody Chirnside Park and has assembled a team of dental practitioners to realise his vision in providing comprehensive dental care to the community. Joel also currently serves as a reservist medical officer with the Royal Australian Navy.

Dr Cheer Ring Ang

Dr Cheer Ring Ang graduated from the prestigious National University of Singapore with a Bachelor of Dental Surgery in 1977. She started a solo dental practice in Lilydale in 1984 and has since provided professional dental services to over 13,000 patients – many of whom are still being cared for, over 30 years later. She moved her practice to co-locate with Medical for Everybody Chirnside Park, founded by her son, Dr Joel Ang, who is both a medical doctor and dentist, in July 2018 in order to provide a comprehensive multidisciplinary approach to health care delivery to the community.

She is passionately looking forward to continue to provide comprehensive gentle dental services in: general dentistry, emergency dentistry, cosmetic dentistry, preventative dentistry, restorative dentistry, scale and clean, fillings, root canal treatment, crown & bridge, veneers, teeth whitening, dentures, mouthguards and extractions.

She caters to patients who are (i) apprehensive; (ii) fearful of needles.

Outside of dentistry, she plays the piano, spends time with family and enjoys cooking. She is also a dog-lover.

Dr Edward Yee

Dr Edward Yee is a committed GP who completed his Bachelor of Medicine and Bachelor of surgery in 2004. He has worked in paediatrics, orthopedics, internal medicine, general surgery, obstetrics and gynaecology departments. Dr Edward also worked in a rural hospital for four years where he was the officer in charge of the influenza ward, the male ward, and the haemodialysis unit. General practice training ensued and he successfully obtained the FRACGP.

Dr Edward Yee has an interest in diabetes, smoking cessation, skin cancer, asthma, COAD and many other aspects of general practice. He also removes and inserts the implanon contraceptive implant.

Fluent in English, Cantonese and Malay.

Dr Wesley Ang

FRACGP, ACNEM, MBBS

Wes completed his medical degree at the University of Melbourne in 1996, and worked in hospitals Australia-wide gaining experience in emergency medicine, general surgery, general medicine, cardiothoracic surgery, urology, gynaecology, anaesthetics and orthopaedics.

He then spent 2 years in the United Kingdom working in hospitals in the National Health Service, before returning home to complete the Fellowship of the Royal Australian College of General Practitioners (FRACGP) in 2005.

Recognising current therapies were not producing the best outcomes for all of his patients, Wes completed an Advanced Diploma in Counselling and Family Therapy in 2006 and have since furthered his education in nutritional and environmental medicine (ACNEM), with the aim of providing patients with a complete service and care.

Wes enjoys general practice using a combination of orthodox and complementary treatments

Communication policy

To give each patient the best consultation possible, doctors prefer not to be interrupted by phone calls. Practice staff are happy to take a message, and the doctor will return your call as soon as they are available. In the case of an emergency your call will always be put through to the doctor immediately.

Repeat prescriptions and referrals

An appointment is usually required for repeat prescriptions and referrals, which ensures optimal patient care and satisfies the doctors’ medicolegal obligations.

Email correspondence

Under the Privacy Act and the Accreditation Standards, we are legally not allowed to send medical records, results, referrals, etc via email due to them not being encrypted, as well as the fact that the email servers can be located outside Australia and we are not allowed to send medical information off-shore. In a truly urgent or emergency situation only, please contact the clinic on (03) 9590 9955 and our receptionists will try to assist you.

Feedback

Please feel free to speak to any staff member or doctor about ideas or changes that you feel could improve the care that we give you. We have a suggestion box at the front counter for this purpose, and we also welcome positive feedback about the things we do well.

Privacy Information

PERSONAL INFORMATION, PRIVACY AND YOUR DOCTOR

Aims

This leaflet aims to explain clearly how personal information about you and your health is recorded and managed in this Practice. Your doctors will be happy to discuss this with you.

Your Personal Health Information

Your doctor needs information about your past and present health in order to provide you with high quality care. This Practice will make sure that you are able to discuss your health with your doctor in private.

Information is called “Personal Health Information” if it concerns your health, medical history or past or future medical care and if someone reading it would be able to identify you.

This Practice follows the “code of practice for management for health information in medical practices” developed by the Royal Australian College of General Practitioners. This means that your personal health information is kept private and secure. The approach used in code is consistent with the provisions of Federal and State Privacy Legislation. The Practice has a written policy on personal health information. This policy is available to all patients for inspection.

Your Medical Records

Your doctor will do his or her best to make sure that your medical records:

Are accurate, comprehensive, well organised and legible
Are up to date o Have enough information to allow another doctor to care for you
Do not contain offensive or irrelevant comments about you
Contain a summary of your care
Can be used to remind you, with your permission, to return for follow up, check-ups and reviews

Your doctor will only collect information that is relevant to your medical care. If you are uncertain as to why particular information is being requested, then ask your doctor.

Providing Your Information to Other Doctors

The doctors in this Practice respect your right to decide how your personal health information is used or disclosed (for example, to other doctors). In all but exceptional circumstances, personal information that identifies you will be sent to other people only with your consent. Gaining your consent is the guiding principle.

It is important that other people involved in your care, such as other doctors, are informed of relevant parts of your medical history so that they can best care for you. After discussing with you, your doctor will write a letter to the other doctor, which will either be posted or given to you to be taken. If you have any concerns about this, discuss it with your doctor.

In most group Practices like ours, it is customary for all doctors in the Practice to have access to all the medical records. If you have any concerns about other doctors at this Practice being able to see your records, discuss your concerns with your doctor.

Providing Your Information to Others

Your doctor will not disclose your personal health information to a third party unless:

You have consented to the disclosure, or
This disclosure is necessary as you are at risk of harm without treatment and you are unable to give consent, for example, if you are unconscious after an accident, or
Your doctor is legally obliged to disclose the information, for example, notification of certain infectious diseases or suspected child abuse or a subpoena or court order, or
The information is necessary to obtain Medicare payments or other health insurance rebates, or
This disclosure is necessary for the doctors in the Practice to carry out a review of their Practice for the purpose of improving the quality of care provided and the activity has been approved under Commonwealth or State Legislation or by a medical college. This provides safeguards to protect the confidentiality of the information provided, or
There is an overriding public interest in the release of the information.

In any of the above cases, only information that is necessary to achieve the objective/s will be provided.

Using Health Information for Quality Improvement and Research

We use patient health information to assist in improving the quality of care we give to our patients by reviewing the treatments used in the Practice.

We may also use the information that does not identify you in research projects to improve health care in the community. You will normally be informed if your information is to be used for this purpose and will have the opportunity to refuse to have your unidentified information used in this way. In some circumstances, where the research serves an important public interest, identifiable medical records can be used for medical research with our consent under guidelines issued by the National Health and Medical Research Council (NH and MRC). This research must be approved by an official ethics committee.

Security of Information in the Practice

We will ensure that any of your personal information that is put on computer will be kept private in the same way as occurs with paper records. This will protect your records from unauthorised access.

Your Access to Your Health Information

You have access to the information contained in your medical record. You may ask your doctor about any aspect of your health care including information in your record. We believe that sharing information is important for good communication between you and your doctor and good health care.

Information in your record can be provided to you by way of an accurate and up to date summary of your care, for instance if you are moving away and are transferring to a new doctor. Do not hesitate to ask your doctor if you want

a summary of your care for any reason. If you request a summary of direct access to your full medical record, your doctor will need to take out any information provided by others on a confidential basis. Your doctor will also need to consider the risk of any physical or mental harm to you and any other person which may result from disclosure of your health information.

Your doctor will be pleased to provide a full explanation of the health summary for the medical record provided. Depending on what is involved, you may be asked to contribute to the cost of providing the information.

Resolving Your Concerns Regarding the Privacy of Your Health Information

If you have any concerns regarding the privacy of your health information or regarding the accuracy of the information held by the Practice, you should discuss these with your doctor. Inaccurate information will be corrected or your concerns noted in the records if it is not possible or desirable to alter the original record.

Further Information on Privacy Legislation is Available From:

Office of the Federal Privacy Commissioner – 1300 363 992

Office of the Health Services Commissioner (Victoria) – 1800 136 066

Community and Health Services Complaints Office (ACT) – (02) 6205 2222

Immunisation

We provide childhood immunisations as per the Childhood National Immunisation Program. We also provide discussion regarding other necessary immunisations outside Childhood National Immunisation Program (e.g. meningococcal B, a second varicella vaccination) and can provide that vaccine if required.

The scheduled immunisations are listed in the below website (Government Funded).

https://beta.health.gov.au/health-topics/immunisation/immunisation-throughout-life/national-immunisation-program-schedule

Please make an appointment with one of our GPs to organise your immunisations or discuss your concerns.

Chronic Disease Management

Ongoing monitoring of chronic disease (eg. Heart disease, Diabetes Mellitus, Asthma, COPD, Rheumatoid Arthritis, cancer, chronic liver/kidney disease, osteoporosis)

Development of a comprehensive and thorough plan to manage the complexity of having a chronic disease

Please make an appointment with one of GPs to discuss your health.

Men’s Health

We provide discussions regarding prostate issues, sexual dysfunction, testosterone deficiency, troublesome urinary symptoms and provide a safe space for men to discuss their physical and mental health issues.

http://www.healthymale.org.au/

The Victorian Better Health Channel outlines common medical issues which require more focus when it comes to the health of men – with a focus on heart disease, skin checks, dental care, diabetes, osteoporosis and bowel/prostate cancer screening.

https://www.betterhealth.vic.gov.au/health/healthyliving/health-checks-for-men

To discuss any of your concerns, please make an appointment to see one of our highly qualified GPs.

Sexual Health/Family Health Care

We provide contraception advice (including Implanon insertion/removal) and advice on sexually transmitted infections (STI) screening/diagnosis/management

The Melbourne Sexual Health Centre provides fact sheets on common topics in Sexual Health.

https://www.mshc.org.au/SexualHealthInformation/SexualHealthFactSheets

We provide discussion on fertility, contraception and family planning.

The Family Planning Victoria Website provides information regarding sexual health as well as the various methods of contraception

https://www.fpv.org.au/resources/reproductive-and-sexual-health

Please make an appointment with one of our GPs to discuss your concerns.

Travel Advice

We provide specific and general travel advice regarding specific immunisations, precautions regarding certain activities, possible medication issues when a patient is planning to travel overseas. It is vital that if you are planning to travel overseas, to visit us at least 1 month prior any travel plans as certain vaccines require multiple injections to be effective.

The Smart Traveller website is an Australian Government website which can provide general advice about your intended destination and specific precautions to take.

https://smartraveller.gov.au/Pages/default.aspx

The Centre of Disease Control (CDC) is a great resource to find out about recent outbreaks as well as recommended immunisations prior to travel to your intended destination

https://wwwnc.cdc.gov/travel

Please make an appointment with one of our GPs to discuss your travel plans.

Children’s Health

We provide a comprehensive assessment of your child, from birth to adolescence. This includes scheduled immunisations, 6 week checks, allergy advice, behaviour/learning issues, breastfeeding, nutrition, sleeping, adolescent medicine (e.g mental health, sexual health, substance use, transition to adulthood) and parenting advice.

Common medical conditions seen in this age group include eczema and asthma.

There are several good resources to use as starting points if you are requiring further advice regarding your child. These include you local Maternal and Child Health Service (The closest one to clinic is the Kingston City MCH, 105 Kearney Drive Aspendale Gardens, Tel 03 9587 6061).

https://www.betterhealth.vic.gov.au/health/healthyliving/maternal-and-child-health-services

The Raising Children Network is supported by the Australian Government and provides valuable information regarding Parenting Children in Australia.

https://raisingchildren.net.au/

The Royal Children’s Hospital Website has a collection of Kids Fact sheets outlining common medical issues in simple, easy to understand language. These are also available in multiple languages.

https://www.rch.org.au/kidsinfo/

To discuss any concerns, please make an appointment to see one of our highly qualified GPs.

Women’s Health

Common major issues affecting Women’s Health include cancer (notably breast, bowel, lung, pancreatic and ovarian), type 2 diabetes mellitus, back pain, osteoarthritis, rheumatoid arthritis, heart disease, stroke, atrial fibrillation, chronic liver disease, chronic obstructive pulmonary disease (COPD), asthma, vaginal prolapse, iron deficiency, chronic kidney disease, dementia, migraine

Mental Health issues such as depression, anxiety, bipolar, eating disorders and alcohol use disorder.

https://www.aihw.gov.au/reports/burden-of-disease/abds-2015-interactive-data-disease-burden/contents/burden-of-disease-in-australia

We provide Cervical Screening Tests with our female and male doctors, as well as advice on menopause management, family planning advice, contraception advice, sexual dysfunction and troublesome urinary symptoms. Our doctors strive to be supportive and objective in the management of a woman’s physical and/or mental health issues.

THe Victorian Better Health Channel outlines several areas of focus in a Women’s Health Check, notably lifestyle issues (diet, smoking, alcohol, weight, exercise, mental/emotional health), cervical screening Tests, STI check-ups, Pregnancy and Postnatal check ups, Heart Health Checks, Diabetes Health Checks, Breast/Bowel cancer screening, Osteoporosis Screening and Immunisations.

https://www.betterhealth.vic.gov.au/health/healthyliving/health-checks-for-women

To discuss any concerns, please make an appointment to see one of our highly qualified GPs.

Skin Cancer Checks

Using a digital dermatoscope, thorough and comprehensive skin checks are performed by our specialised GPs. If any necessary skin procedures are required, they may be completed on the day or you may be required to book in for a follow up appointment. You may also be referred to a suitable specialist depending on the clinical context. Please note there is a fee for any procedures.

Below is the Cancer Council Australia website which provides information about skin cancer.

https://www.cancer.org.au/about-cancer/types-of-cancer/skin-cancer.html

Please make an appointment with one of our GPs to discuss your concerns or book in your skin check.

Preventative Health

We provide advice regarding appropriate lifestyle interventions to prevent the onset of acute and chronic disease. These include smoking cessation, alcohol reduction, substance use, screening for sexually transmitted infections, skin checks, appropriate cancer screening, dietary advice and weight loss medicine. The website below from the Victorian Government outlines key areas in Preventative Health.

https://www2.health.vic.gov.au/public-health/preventive-health

Please make an appointment with one of our GPs to discuss appropriate lifestyle changes to improve your health.

Services Offering

Mens Health

http://www.healthymale.org.au/

https://www.betterhealth.vic.gov.au/health/healthyliving/health-checks-for-men

To discuss any of your concerns, please make an appointment to see one of our highly qualified GPs.

Women’s Health

-Common major issues affecting Women’s Health include cancer (notably breast, bowel, lung, pancreatic and ovarian), type 2 diabetes mellitus, back pain, osteoarthritis, rheumatoid arthritis, heart disease, stroke, atrial fibrillation, chronic liver disease, chronic obstructive pulmonary disease (COPD), asthma, vaginal prolapse, iron deficiency, chronic kidney disease, dementia, migraine

Mental Health issues such as depression, anxiety, bipolar, eating disorders and alcohol use disorder.

https://www.aihw.gov.au/reports/burden-of-disease/abds-2015-interactive-data-disease-burden/contents/burden-of-disease-in-australia

https://www.betterhealth.vic.gov.au/health/healthyliving/health-checks-for-women

To discuss any concerns, please make an appointment to see one of our highly qualified GPs.

Children’s Health

-We provide a comprehensive assessment of your child, from birth to adolescence. This includes scheduled immunisations, 6 week checks, allergy advice, behaviour/learning issues, breastfeeding, nutrition, sleeping, adolescent medicine (e.g mental health, sexual health, substance use, transition to adulthood) and parenting advice.

Common medical conditions seen in this age group include eczema and asthma.

https://www.betterhealth.vic.gov.au/health/healthyliving/maternal-and-child-health-services

The Raising Children Network is supported by the Australian Government and provides valuable information regarding Parenting Children in Australia.

https://raisingchildren.net.au/

The Royal Children’s Hospital Website has a collection of Kids Fact sheets outlining common medical issues in simple, easy to understand language. These are also available in multiple languages.

https://www.rch.org.au/kidsinfo/

To discuss any concerns, please make an appointment to see one of our highly qualified GPs.

Travel Advice

-We provide specific and general travel advice regarding specific immunisations, precautions regarding certain activities, possible medication issues when a patient is planning to travel overseas. It is vital that if you are planning to travel overseas, to visit us at least 1 month prior any travel plans as certain vaccines require multiple injections to be effective.

The Smart Traveller website is an Australian Government website which can provide general advice about your intended destination and specific precautions to take.

https://smartraveller.gov.au/Pages/default.aspx

The Centre of Disease Control (CDC) is a great resource to find out about recent outbreaks as well as recommended immunisations prior to travel to your intended destination

https://wwwnc.cdc.gov/travel

Please make an appointment with one of our GPs to discuss your travel plans.

Preventative Health

https://www2.health.vic.gov.au/public-health/preventive-health

Please make an appointment with one of our GPs to discuss appropriate lifestyle changes to improve your health.

Sexual Health/Family Health Care

-We provide contraception advice (including Implanon insertion/removal) and advice on sexually transmitted infections (STI) screening/diagnosis/management

The Melbourne Sexual Health Centre provides fact sheets on common topics in Sexual Health.

https://www.mshc.org.au/SexualHealthInformation/SexualHealthFactSheets

We provide discussion on fertility, contraception and family planning.

The Family Planning Victoria Website provides information regarding sexual health as well as the various methods of contraception

https://www.fpv.org.au/resources/reproductive-and-sexual-health

Please make an appointment with one of our GPs to discuss your concerns.

Chronic Disease Management

-ongoing monitoring of chronic disease (eg. Heart disease, Diabetes Mellitus, Asthma, COPD, Rheumatoid Arthritis, cancer, chronic liver/kidney disease, osteoporosis)

-development of a comprehensive and thorough plan to manage the complexity of having a chronic disease

Please make an appointment with one of GPs to discuss your health.

Immunisation

-We provide childhood immunisations as per the Childhood National Immunisation Program. We also provide discussion regarding other necessary immunisations outside Childhood National Immunisation Program (e.g. meningococcal B, a second varicella vaccination) and can provide that vaccine if required.

The scheduled immunisations are listed in the below website (Government Funded).

https://beta.health.gov.au/health-topics/immunisation/immunisation-throughout-life/national-immunisation-program-schedule

Please make an appointment with one of our GPs to organise your immunisations or discuss your concerns.

Skin Cancer Checks

Below is the Cancer Council Australia website which provides information about skin cancer.

https://www.cancer.org.au/about-cancer/types-of-cancer/skin-cancer.html

Please make an appointment with one of our GPs to discuss your concerns or book in your skin check.